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1. REFUNDS
Refunds are available to customers within 7 days of product delivery. Please note, not all items will be eligible to receive a refund. In order to receive a refund, the following conditions must be met:
- Product(s) must be returned along with original packaging
- Product(s) must be unused and not damaged.
- Receipt or proof of purchase is required.
- Product(s) must be apart of the eligible list below.
If the listed conditions are not met, Cheveux Luxury reserves the right to refuse a refund.
Items bought using the Sezzle option:
Sezzle will send refunds to the customer’s account used for the refunded purchase.
Sezzle will notify the shopper of the refund and of the changes to their payment plan.
Any refunds will be accounted for on the next settlement date. Refund amounts will be clearly identified in the settlement information.
We will not refund cash to a customer for orders placed with Sezzle.
Partial Refunds with Sezzle:
Sezzle will automatically update the customer’s payment schedule by reducing the installments or processing a refund back to customer’s account where required.
The refund is applied to the 4th installment first, then the 3rd installment and so on.
Example: If the order value is $200 and the customer has paid 1 installment of $50 then in case of a $60 partial refund Sezzle will cancel the customer's 4th installment of $50, and reduce the 3rd installment to $10.
Full Refunds with Sezzle:
In the case of a full refund, Sezzle will cancel all scheduled payments and refund any completed payments to the bank account initially selected for repayment. Sezzle will not initiate a refund until notified by us.
2. RETURNS
To initiate a return, please contact customer service by e-mail at cheveux@cheveuxluxury.com. Cheveux Luxury will NOT pay for the cost of return shipping. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Items Eligible For A Refund Or Return:
- Hair Bundles
- Lashes
All items not included in the list above is not eligible for a return nor refund unless proof of damaged item is sent to us.
Returns should be sent to:
Cheveux Luxury
ATTN: Returns
PO Box 1822
Port Richey, FL 34673
United States
9602 US Highway 19,
Port Richey, FL 34673
United States
3. INQUIRIES
Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at cheveux@cheveuxluxury.com
